What is Haelo?

Haelo is an innovation and improvement science centre with expertise in digital connectivity and building capability in improvement science. We work collaboratively to deliver large scale improvement programmes and work with a range of organisations on a consultancy basis.

Read more below and find out how we deliver our work across improvement programmes, digital & innovation and measurement and capability.


What we do


Our team are experts in the design and delivery of change programmes. There are many different ways of delivering improvement programmes but we believe that by focusing on a small number and becoming highly skilled in their delivery, we can offer more. Haelo are contracted to deliver commissioned pieces of bespoke improvement work. Having previously worked with NHS Foundation Trusts, Clinical Commissioning Groups, Academic Health Science Networks and Local Authorities, we have a wealth of knowledge and experience.

Learn more about the work we’ve delivered or get in touch with the team.

Digital & Innovation

At Haelo, our digital function is made up of Communications, Events, Film and Knowledge management

The teams work closely together and with other Haelo functions across all programmes to capture how improvements are achieved, they then package this knowledge into re-usable formats for wider sharing.

Learn more about our digital work.

Haelo’s innovation team leads on the design, development and testing of new products and programmes. We have a specific interest in the innovative use of film and media to help us deliver improvement programmes. Working with partners, we deliver 90 day innovation cycles that explore and test ideas to problems that seem intractable and need radical solutions.

Learn more about our innovation work.

Measurement and Capability

Haelo’s measurement team ensures all improvement programmes use data to understand variation and measure the impact of interventions to see if they make an improvement.

We specialise in designing bespoke measurement systems, interactive dashboards and providing expert coaching which enables teams to understand whether they are improving, and to use their data to guide their improvement work.

Learn more about our measurement work.

Improvement is something that we can all be involved in, with any kind of knowledge base. Improvement science lets us take change further and faster, with a way of understanding and packaging what we’ve done for others to repeat and scale-up our success. To do this, Haelo delivers external capability building development programmes in its IS4 series to help people learn, apply and develop these skills.

We use skills in systems thinking, measurement and variation, articulating and refining improvement theory and understanding the human dimensions of change. Central to this aspect of science is ensuring that we contribute to the body of knowledge about the theory of improvement and documenting improvements in particular clinical areas through publication. This is achieved through integrating evaluation in our programmes of work and consistently synthesising, managing and disseminating the knowledge gained – whether it be through academic papers, blog posts, film or posters.

Learn more about our capability work.


Underpinning all Haelo’s functions and programmes, Operations have day to day operational responsibility for Haelo’s work, providing operational support to Haelo’s Senior Team, programme managers and staff for finance, HR, contract management and facilities management. We are passionate about our work to help streamline and transform operational services and deliver first class professional support.

How we do it


Haelo employs a range of improvement methodologies to deliver large scale change, which includes the Breakthrough Series collaboratives and others. Key faculty for these programmes include internationally renowned improvement experts.

Improvement programmes combine face to face interaction with teams actively testing change and measuring success. Typically a breakthrough series collaborative is 12-18 months and can involve as many as 300 participants.

Capability Building

Haelo delivers training programmes to build improvement capability across systems.

Our flagship improvement science training programme (IS4)  focuses on training teams to deliver more robust improvement programmes in their local setting. Our annual Festival of Learning is a series of one day training programmes which challenge thinking and provide a stimulating platform for learning.

In 2015 Haelo welcomed its first interns and fellows and has now developed a pilot programme for clinical fellows which will be tested during 2016-18.

We support the development of improvement networks (such as NHS Quest and the UK Improvement Alliance) and learning exchange networks through facilitated peer visits.


Haelo works across digital platforms, connecting people and places. Our digital footprint ensures our reach is far, sharing our learning of improvement science through events, blogs, film and media.

We invest in communication and knowledge management systems, we share knowledge about how improvement happens, using innovative digital media platforms and film.

Our annual Haelo conference, Haelo Hosts, is an opportunity to celebrate, inspire and share. Focussed around a central theme the conference celebrates local success and inspires participants with global learning.

This website is an innovative knowledge management system allowing us to archive learning and provides a novel digital portal for open access materials and interaction with partners.


The team at Haelo have over 10 years experience in design and delivery of large scale change. They also have expertise in the structure and organisation of improvement capability within organisations and systems. Haelo support the development and delivery of complex change programmes such as Dementia United.

Haelo has an evolving portfolio of evaluation work, constructing formative and rapid cycle evaluations using mixed evaluation methods which draw on both quantitative and qualitative data.


Interested in working with us?

We'd love to hear from you