This Week: Edition 117


Welcome to This Week! Our weekly round up of all things Haelo.

2016 Haelo Highlights

We hope you all enjoyed a well-deserved festive break. As we return to work, our post yuletide mess is cleared away and the excuses for over-indulging dwindle, we find ourselves bidding farewell to 2016. But before we march ahead into 2017 let’s look back over the year’s highlights. To say it was a busy year would be an understatement, it’s certainly been a year to remember! New additions to our fabulous team, we celebrated our third birthday and many of our programmes and functions reached great milestones. Read the full review here.


2016 HIGHLIGHTS COVER2go2physio – New Pilot Physio Scheme


Haelo, in partnership with Salford Royal, is piloting a new scheme that allows patients to self-refer for physio as a result of musculoskeletal complaints without having to go to their GP.

Nationally, up to 30% of GP consultations are taken up with patients who need referral to a physiotherapist for pain that affects the muscles, ligaments and tendons, and bones. In an effort to empower patients to make their own choices about their care, and to reduce the amount of time GPs spend with MSK patents, this collaborative project – funded by Salford CCG, supported by Haelo – will see patients being able to contact the physio service directly to make an appointment.

This new route in to the service is called go2physio. Read all about it here.

Learning from the Design, Development and Implementation of the Medication Safety Thermometer

Parayaneh Rostami, PhD Research Student here at Haelo has recently had her paper Learning from the Design, Development and Implementation of the Medication Safety Thermometer published in the International Journal for Quality in Healthcare. The online version is now available and the paper edition will be published in the next quarter.

Approximately 10% of patients are harmed by healthcare, and of this harm 15% is thought to be medication related. Despite this, the Medication Safety Thermometer is the only measurement that aids medication safety measurement with a national focus. The measurement of medication errors is complex, requiring many steps. This article explores how the tool was designed, developed and implemented facilitated by a large multi-disciplinary team, using improvement science methods and feedback from users.  There have been over 230 000 patients surveyed in over 100 NHS organisations using 16 different versions and many sub-versions – highlighting the complexities faced.

Parayaneh said “It is exciting to share the story of the Medication Safety Thermometer with an international audience and hopefully the article will help healthcare organisations realise that medication safety is a big problem that must be measured in order to improve, and to help them implement similar innovations to aid improve medication safety! Thank you to everyone who contributed!”

Check In Now Open for Human Factors Conference 2017

In June, a unique UK inter-agency Human Factors Conference, set underneath the wings of the iconic Concorde, will bring together professionals from Healthcare, Aviation and the Fire and Rescue Service.

Date: 22-23 June 2017 (Two day conference, complete with evening dinner)
Location: Runway Visitors Park, Manchester Airport.
Booking: Tickets will costs £250 and book through the Human Factors website.

You can find out more about the event and guest speakers on the HFC17 website.

Endorsements secured so far include: Civil Aviation Authority and the Airport Operators Association. Confirmed accreditation includes: Royal College of Surgeons, Royal College of Anaesthetists and the Institution of Fire Engineers. The event partners include: Salford Royal NHS Foundation Trust, Manchester Airport Fire and Rescue Service, Manchester Airport and event facilitator Haelo.

Chief Fire Officer joins Human Factors Conference

Manchester Airport’s Chief Fire Officer joins the Human Factors Conference 2017 speaker line up.

Simon Hamilton, Chief Fire Officer, became interested in human factors within aviation when he was looking at medical training for personnel. Simon spearheaded a research study alongside the fire-service with the aim of understanding how fire officers decision making had an effect on performance, resolution of incidents and whether there were any latent errors in processes. Read more about Simon here.

IS4 Cohort 3 Applications are now open!

Building on the success of our IS4 portfolio, Haelo launched its flagship programme Improvement Science for Leaders (IS4L) in 2015. As a team based training programme in improvement science, IS4L includes a blend of face to face and web-based learning, improvement coaching and site

Participants will have access to international experts in the field of improvement and an opportunity to learn and share with like-minded colleagues. This programme is unique in inviting system leaders and four colleagues from their specialty area to work together on an improvement challenge.

Please note: This cohort 3, will be open to members of the following networks: GM AHSN, MAHSC and NHS Quest. If you are not a member of these networks and wish to get involved, please email

Prospectus and application form are available here.


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