Event Review: Safer Handover Rapid Improvement


This month we were delighted to host Safer Salford – Safer Handover rapid improvement three day event at Haelo HQ.

Beginning in April 2016, Salford partners; Salford Clinical Commissioning Group (CCG), Salford City CouncilSalford Royal NHS Foundation Trust (SRFT), Greater Manchester West Mental Health NHS Foundation Trust and Haelo, embarked on an ambitious improvement programme to make Salford the safest health and social care system in the UK. Over the next two years, health and social care partners across Salford will build on learning from the successful Making Safety Visible programme.

The Safer Handover programme aims to investigate how patients and information used by clinicians involved in providing their care is communicated through the system, with an initial focus on interactions between primary and secondary care. In order to gain a clearer understanding of the causes of problems in handovers between primary and secondary care, Haelo led a “discovery phase” with clinicians, including 1:1 interviews, a focus group, a clinician survey and review of:

– GP correspondence to SRFT colleagues referencing problems with handover documents
– Audit of clinic and discharge letters (run by the CCG at on GP practice)
– Review of Datix reports relating to medicines

The survey captured views from over 100 clinicians (26 GPs and 84 Consultants) across Salford, and identified the following top two themed issues:

– Better communication and access to advice e.g. Skype, email, telephone
– Clear roles / responsibilities for follow up actions

As a result of these findings, the Safer Handover team brought together frontline clinical staff, professionals allied to medicine (PAMS), management executives, administrators and commissioners from primary and secondary care to create a multi-disciplinary team.   Delegates participated in an intense three day rapid improvement event, with the aim of improving handover in Salford on referral into secondary care, and during transfer of care and follow up actions from secondary to primary care in order to improve patient safety.


Anthony Hassall, Salford CCG Chief Accountable Officer, attended the third and final day as a member of the executive team. The team was invited to attend to see the results of the three days, what he then described as being a “brilliant event”. Anthony explained that the outputs presented chimed with what the CCG are striving for, “I live in this great city, as does the majority of my family, we access health care and social care and therefore I have a personal responsibility to make us work together in a strong and robust way.”

The event was a fantastic success with incredibly positive feedback from the teams. Haelo ‘green shirts’ expertly led and facilitated all sessions and group work throughout the three days. Haelo’s involvement in the rapid improvement cycle does not end with the event. Going forward, Haelo staff will be on hand to offer support ranging from improvement to administrative to contribute to the success of Safer Handover. Teams will be brought back to Haelo HQ in 6 months and again in 12 months to check in.

Read the full event blog here on the Safer Salford website.
Follow or continue the conversation on Twitter using @SaferSalford and #SaferHandover

Click here for more information on our upcoming events, training and development opportunities.

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