Programme improving Salford GP services launches


On a glorious day in Salford Quays we were excited to welcome attendees to the PIPS launch event.

Penny Martin, Chief Operating Officer at Haelo, opened the event on Wednesday 12 July 2017 welcoming representatives from 20 GP practices for an interesting new programme to improve productivity and efficiency in Primary Care in Salford.

Practices Improving Processes in Salford, otherwise known as PIPS, is a 12-month programme run by Haelo and commissioned by Salford CCG for GP services to work collaboratively. The programme will run from July 2017 through to the end of June 2018 and involve a combination of engagement events, site visits and virtual learning.

Following an overview of PIPS from Programme Manager Stuart Clough, our Senior Improvement Advisor Kurt Bramfitt introduced delegates to the methodology supporting the programme, including the Model For Improvement and Lean. Watch this short film ‘What is Lean?’.

Teams were provided with a ‘Getting Started Toolkit’ with various tools to identify opportunities of waste and how to improve their processes. The pack also included tips and guidance on choosing the right people for the right tasks, when selecting and working with their team, in addition to the importance of data.

The challenge, over the next 12 months, is how teams are going to improve processes that broadly link to these categories; planning and scheduling, back office, front of house, prescriptions, referrals and consultation. Teams were asked to identify where there might be opportunities to improve in these areas and to identify and eliminate waste within their current processes. Watch ‘What are the different types of waste in Lean‘ for more information.

Haelo’s resident improvement expert from the USA, Brandon Bennett, opened the final session introducing the process improvement tool the Ishikawa Diagram, also known as Cause and Effect or Fishbone diagram, created to try and understand all the different causes which contribute to the desired effect which the Practices will be looking to improve.

After an inspiring launch, teams will meet back to share experiences and learning at learning session one in September. Stay tuned to find out more.

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