Over and Out


Our Programme Manager and star guest blogger Kayleigh Price reflects on her time at Haelo.

I’ve worked at Haelo for the last 2 and a bit years and, as I walk out of the door for the last time on Tuesday 31st January I thought it might be nice to write a bit about my highlights here, and the things I have learned along the way.

When I turned up for my first day at Haelo I didn’t really know what to expect but I knew it was going to be a real learning curve. I just didn’t know how much. I had 10 years’ experience working in the NHS in an acute setting and I thought there wasn’t much I could be taught about how the NHS works…boy how wrong I was!

Within my first 4 weeks at Haelo I had my first experience of Haelo Hosts. With 10 years in the NHS I had been to my fair share of conferences but nothing could have prepared me for this. Conferences in general (but especially NHS conferences) have a bit of a reputation for being a quite dry but Haelo Hosts was nothing like that. Working as a ‘green shirt’ (showing people around, answering questions etc) made me feel a bit like a celebrity as everyone wanted to take a picture for the #grabagreenshirtselfie competition. The 2 days that followed taught me just how little I really knew about what was happening in health care and looking back I think this is what really ignited my passion for improvement.

Since this first foray into Haelo Hosts we have had another 2 events and it’s been amazing to watch the event grow and to be a part of this evolution.

By my second year at Haelo, the Festival of Learning had been born- a day of intensive standalone workshops covering topics such as the Model for Improvement with Lloyd Provost himself, Lights Camera Action, a workshop dedicated to film in the NHS with Dr Mike of YouTube fame at the helm and NAAS, showcasing Salford Royals Nursing Accreditation and Assessment System with the wonderful Fiona Morris.

Added to this was the Haelo Film Festival- a glitzy affair celebrating the excellent films being made to showcase health care work. Not only did we get to celebrate some amazing films, we also got out of the green shirts for the night and got to dress up. I think we scrub up pretty well.

This years event was even bigger and better than ever, with participants (and myself) reduced to tears by a number of our speakers. Particularly touching and awe inspiring were #TeamFuture from the Reclaim Project and Ian Jolley both of whom reduced me to tears for completely different reasons.

The Film Festival for Haelo Hosts 2016 was even more glitzy, bringing the charm of Gatsby to Salford and I think you will agree the team were looking particularly glamorous.

I know that Haelo Hosts ’17 promises to blow ’16 out of the water. Much as I have enjoyed being a green shirt I am very much looking forward to hopefully being able to attend as a participant and soak up the speakers without worrying about whether the lunches are ready on time. Haelo Hosts has been some of the most uplifting, inspirational and exhausting of my memories of Haelo.

Talking of exhausting and uplifting, Making Safety Visible has been a particular highlight for me. Around 8 weeks after I started at Haelo an opportunity arose to take on the programme management for this massive Health Foundation funded programme. This was always intended as a development opportunity for me, but I never realised how much it would become part of the fabric of my career and that involvement in the programme and framework would lead me to my next role as a Safety and Mortality lead. Before this programme started I didn’t even know what HSMR (Hospital Standardised Mortality Ratio) was and now I am going to be one of the leads for this kind of work with my new team!

Bringing together over 150 executive level leaders from across Greater Manchester and Cheshire for learning session 1 felt like a great achievement. Whilst I was basking in the glory of this it suddenly hit me – now that we had the attention of these really senior leaders, what were we going to do with it?

Turns out I needn’t have worried – the programme we presented them with was timely and really spoke to a need that executive boards had in the wake of the Berwick and Francis reviews. Being part of teaching a conceptual framework and bringing it to an audience at a practical level was particularly enlightening for me, and as I say has opened up a whole new passion for me, that of improving safety outcomes across the NHS.

Add in to that the fact that I got to work with Professor Charles Vincent, Dr Jane Carthey and Susan Burnett, the authors of the Measurement and Monitoring of Safety Framework (2013) and build relationships with improvement colleagues at Healthcare Improvement Scotland, AQuA and Yorkshire and Humber Improvement Academy and it adds up to a pretty memorable programme. Oh, and I got to meet and have a picture with Josh Charnley and Michael Mcllorum of Wigan Warriors rugby club at one of our learning sessions, and be piped in to an event by a real Scottish piper at one of the Health Foundations events in Edinburgh!

The success of Making Safety Visible led to the commissioning of Safer Salford by Salford CCG and various partners across Salford. This programme is now well under way and I am leaving my work strands in the capable hands of Jo Evans, who is overseeing the whole programme, and Koser Khan. I’m sure I will continue to hear about the excellent work taking place on this programme.

I’ve been involved in so many amazing programmes during my time at Haelo but there isnt time to go into them all here (I have a leaving party to attend after all…) So I wanted to highlight some of the amazing opportunities I have had thanks to Haelo instead.

As some of you will be aware I have written a number of blogs for Haelo. I’m going to use this as an opportunity to boost my ‘hits’ on my last day so please, if you haven’t already, check out my other blogs : Positive change, How to train your dragon (or puppy) using PDSA, You’ve got a dementia friend in me, A map in a teacup and living with dementia. In fact, never mind my blogs – I urge you to go and read all of the blogs on the Haelo website. Haelo has some extremely talented writers and there are some exceptional blogs on the website.

Which brings me to my last point. It has been an absolute privilege to work with the team at Haelo. Its often quoted that a companies biggest asset is its people and I couldn’t agree more when I think about the people Haelo employs.

The film team, who make excellent and informative films, often with the minimum amount of notice. The comms team, who write such wonderful event blogs, and do a wonderful job of promoting the work of Haelo. The events team, who arrange, plan and coordinate the top drawer events that Haelo is known for. The measurement team, who do things with data that I didn’t even know were possible. The innovation team, who are tasked with the unenviable job of making Haelo even more forward thinking. The knowledge and capability team, who work tirelessly on putting together applications for bids and grants, as well as evaluating all of the work Haelo does to help make things even better the next time. The delivery team, who work on Haelo’s programmes to ensure those who collaborate with us get the most out of the experience. The networks team, who have looked after me so well and continue to develop their plans for facilitating and nurturing the best networks the NHS has ever known. The senior and executive teams, who lead Haelo and push the team to reach ever more impressive feats, and last but not least the business team, without whom the whole ship would flounder. Without wanting to sound trite, each and every one of you has made my time at Haelo a great experience. Yes there have been tough days and yes there have been days when I have wondered why we put ourselves through it. But I wouldn’t have made it through the last two years without you all, and I certainly wouldn’t be the person I have become without the lessons that you have all taught me, both collectively and individually. So thanks Haelo for all of the opportunities, and especially thanks to all of the team.

So that’s my review of my time at Haelo. There have been bumps along the way and I would be lying if I said that it had been plain sailing the whole time. But on the whole it has been a wonderful experience and I have learned so much about myself. When I think about how my outlook has changed in 2 short years I realise just how much I have learned. It would feel wrong to leave without one last picture of the star of the ‘How to train your dragon’ blog so here he is and from me, and Tico, goodbye and thanks.


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