Innovating for Improvement Round 5: mid-point event blog


Haelo has been commissioned by the Health Foundation as expert support providers for the Innovating for Improvement programme. The Health Foundation is an independent charity committed to bringing about better heath and heath care for people in the UK.

You can join the conversation or see tweets from the day with #THFinnovate follow us @_Haelo and @HealthFdn.

Today, we meet at the People’s History Museum, on a crisp Manchester morning. Delegates are filling up the room and warming up with a coffee. Today we host all 22 clinical teams across a vast variety of improvement projects.The programme will support teams to develop their innovative ideas and approaches, put them into practice and gather evidence about how their innovation improves quality. Projects are based in any health or health and social care provider organisation in the UK where health care services are delivered free at the point of delivery.

First up is Anna Markland, Innovation Manager, The Health Foundation who thanks the teams for their fantastic work to date, “we know there will be frustrations” rings true with many teams, who are here today to break down these barriers and empowers team to take their improvements forward. Anna is followed by Haelo’s Director of Innovation, Abigail Harrison. Abi summarises the outcomes of the day and introduces the review film of the last time the group came together.


“This isn’t a one approach fits all approach, we work with you and for you until we get it right”


Abigail tells team that we listened to the teams and have included more networking and knowledge exchange in today’s agenda. This afternoons ‘opt-in’ knowledge exchange workshops will be on the topic of ‘getting your message right’ and give attendees the chance to make a film, start writing a publication or learn more about blogging and communications.

Abigail Harrison Haelo

The room now hears from Professor Maxine Power, Haelo’s Chief Executive Officer and internationally renowned Improvement Science expert. Maxine presents on improvement and the attention economy.

‘We’ve preconditioned ourselves in the NHS to ‘hate’ failure – we should socialise ourselves to see failure as high value when we learn from it.’


First interaction of the day, Maxine asks ‘What were you doing 25 years ago today?’ by way of introducing digital natives and digital immigrants.

Why is 25 years important? This is when Maxine was introduced to the work of Everett Rogers and in particular the Diffusion of Innovation – a theory that seeks to explain how, why, and at what rate new ideas and technology spread. This publication tells us that in the world of information and innovation – 25 years isn’t a long time at all!

We’re now looking at the power of social media and in particular YouTube. YouTube is one platform we use to host the Patient Safety Briefing, the briefing animation was developed by Haelo in partnership with Guy’s and St Thomas’ NHS Foundation Trust, and is based on a patient safety card developed by Guys’ and St Thomas’. The briefing received an Innovating for Improvement Round 3 grant – a great example for those in the room today. Maxine continues by reiterating the value, importance and potential of film within healthcare.

“We may have a perfectly adequate way of doing something but that doesn’t mean there may not be a better way”

Following a quick networking break we’re back in the room and ready for the next session – the facilitated sharing session between teams. Feedback from the last event tells us it’s engagement of this kind that our delegates value most.

Abigail introduces Nicci Aylward-Wotton, Cornwall Partnership NHS Foundation Trust who has formerly been through the innovating for improvement and is sharing her journey, learning and experience.

The Cornwall Partnership Foundation Trust worked with frail older people and people with long-term conditions across Cornwall to reduce the risk of pressure ulcers. The technology consisted of a bed- and chair-sized pressure map, with hundreds of pressure sensors, connected to a monitor recording real-time data. Improvements were monitored across several areas including incidence of pressure ulcers, nursing time, and satisfaction with the new technology. Nicci shared some fantastic results from this work.

“Some people just don’t want to follow guidelines, patients will not ‘just’ do what we want them do, we need to do what we can, in reality.”


After lunch, Kurt Bramfit, Senior Improvement Advisor at Haelo who presents on sustaining your innovation. Kurt a Senior Improvement Advisor at Haelo with over ten years’ experience working across health and social care and third sector organisations; specialising in operational management. Kurt first guides attendees through interesting ideas around our own readiness to test changes.

We next look at standardisation, resourcing, training and measurement and asks some questions – policies? procedures? documentation? What, if any of these will be effected. Resourcing – staffing, technology and software, what might you need? Think about training requirements – what’s needed? what’s missing? Teams are now given time to reflect and develop their implementation check lists on these topics.

We need good measurement to know if what we are testing is making an improvement”

We’re nearing the end of the day but not before some more facilitated workshops across topics of film, blogging and publications. Workshops have been self selected and so we’re hoping for some really good output and discussions.

Some great feedback from the workshop sessions and interesting discussions taking place. We’ve even been able to see some of the films made in the 90-minute workshops – who said there were digital natives in the room!

We’re now onto closing remarks with Anna, who gives an update on the Innovating for Improvement programme and next steps for the room, including the final event in June 2018. For groups looking for further support for spread, Anna summarised options available through The Health Foundation.

A huge thank you to everyone attending today, we look forward to seeing you at the next event and hearing your progress in-between.


Now live: Watch the event film from the day!



Haelo are the official support providers for round five and round six, Innovating for Improvement. To find out more about round 6, take a look at the launch event blog and film.

What do you think?

Leave a comment below

Your email address will not be published. Required fields are marked *