Celebrating Haelo – Barnet, Enfield and Haringey

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On day 6 of Celebrating Haelo, we’re focussing on the programme developed and delivered for Barnet, Enfield & Haringey NHS Mental Health Trust (BEH). Below, Stuart Clough, Senior Improvement Advisor, reflects on the programme.

One of the most interesting pieces of work that I have been privileged to work on, was our 2-year commission with Barnet, Enfield and Haringey NHS Mental Health Trust which started in September 2016. It is a programme that I was the lead for, and I also had the opportunity to provide improvement advisor expertise for, along with some of my colleagues.

Haelo were asked to work with BEH in order for them to go in a new direction – one of which had an identified approach to quality improvement, but probably just as importantly, to start to develop a culture of continuous improvement for the organisation and employees. The organisation was starting out on its improvement journey, so it was important to get the building blocks right. Haelo’s remit, to begin with, was to really understand the organisation and help to connect its strategic priorities with the frontline teams, in the pursuit of improving quality of care through quality improvement.

Over the 2 years, we have seen some great improvement initiatives, with some great results seen. There is so much that the organisation should be proud of, as it now embarks on its third year of QI, where it has recognised capability skills throughout the organisation and it looks towards the next step. Check out our blogs and materials, and if you have any questions feel free to ask me. You can get me on here or through Twitter (@StuCloughNHS).

About the programme

Beginning on the 1 September 2016, Barnet, Enfield & Haringey NHS Mental Health Trust (BEH) commissioned Haelo to develop and deliver a strategic vision, creating an organisational culture which continuously improves, using recognised Quality Improvement (QI) methodology. This strategy would provide improved quality and experience for service users, patients, their families / carers and the BEH workforce, aligning with the organisations Enablement Strategy ‘Live, Love, Do’.

BEH’s aim was to empower frontline teams to make changes which enrich the patient experience using a rigorous and robust change methodology. To achieve this, Haelo co-designed a programme of work with the BEH Leadership team following a number of consultation prior to the commission. The agreed programme of work included;

  • Senior Leadership support
  • Delivery of a QI Programme
  • Training of staff in QI
  • Assessing the QI capability of staff across the organisation

As the partnership between Haelo and BEH came to a close on the 31 August 2018, the organisation now has key personnel trained in QI from Executive level to senior management, but also a number of employees have been through an established QI capability programme, which will commence into its third year following the Summit event of Year 2 (scheduled for November 2018). To illustrate this, Figure 1 highlights some of the key outputs as part of the programme of work.

A number of key lessons learned have been identified on completion of the two year QI programme. Challenges and achievements in taking a strategic, approach to delivering improvement across an organisation are summarised by the following headings:

  • Delivering improvement in a changing context
  • Engaging frontline teams in developing improvement
  • Pre-work and lead in development time
  • Aim setting and measurement capability

Why not take a look back at some of our past blogs:

Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) is embarking on a new era in their quality improvement journey.

BEH is teaming up with Haelo, the Innovation and Improvement Science Centre founded at Salford Royal NHS Foundation Trust, (SRFT) as part of their world-renowned quality improvement programme.

Read about the beginning of the project. 

Year one summit event and launch of year two.

Over 12 months, a team of improvement experts supported a full programme of work that included a team-based improvement collaborative across the Trust. Today marks the summit event celebrating our first year before launching year two of the programme.

Read more here 

BEH Year 2 begins.

BEH teamed up with Haelo in September 2016 to mark an exciting new era in their improvement journey. Read the live blog from the first learning session in year two of the Barnet, Enfield and Haringey (BEH) Mental Health NHS Trust QI collaborative.

Read more here

QI continued at BEH.

Welcome to the event blog for learning session two at Barnet, Enfield and Haringey Mental Health NHS Trust (BEH).

Read more here

Event blog: learning session 3.

Welcome to the event blog for learning session three for Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) Quality Improvement Collaborative on Thursday 7th June 2018.

Read more here

Event blog: learning session 4.

Welcome to the event blog for learning session four for Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) Quality Improvement Collaborative on Wednesday 19th September 2018. Year two teams attended a launch as part of the first year graduation event, have attended learning session onelearning session two ,learning session three and now on to learning session four.

Read more here

Day 7 of our Haelo celebration will be looking at our work with Safer Salford. Keep up with the conversation on twitter, using @_Haelo #celebratinghaelo

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