There is growing pressure for general practices to continue to deliver high quality care, while meeting increasing levels of demand and diverse expectations. At the same time financial resources are being reduced, requiring practices to stretch their resources to maximum capacity.
Therefore, NHS Salford CCG wanted to offer GP practices an opportunity to participate in a 12-month long programme which would provide practice teams with suitable QI training and onsite support to redesign processes that impact on patient outcomes, patient and carer experience, staff experience and value and efficiency. The intention of the programme was to support GP practices in Salford to identify opportunities to improve how they work, use data to drive improvement, reduce waste and inefficiencies and reduce costs. By doing this, it would help the GP Practices to plan ahead and maximise the time they have.
The eight Salford GP practices included:
- Ellenbrook Medical Centre
- Mocha Parade Medical Practice
- Ordsall Health Surgery
- Orient Road Medical Practice
- Sorrel Group Practice
- The Height General Practice
- The Lakes Medical Centre
- The Willows Surgery
The fundamental QI methodologies used to enable GP practices to deliver quick win efficiencies over the programme life span were Lean, in conjunction with the Model for Improvement. These methods were selected so that the GP practices could become very specific about what they wanted to achieve, in addition to utilising their data to demonstrate their progress. Using tools which helped them to firstly, diagnose an issue and secondly, apply tools to test changes. The GP practices were then skilled to assess whether they had seen any improvement in the changes that they had been testing.