2016 Haelo Highlights


Happy New Year to all our friends, faculty and associates!

We hope you all enjoyed a well-deserved festive break. As we return to work, our post yuletide mess is cleared away and the excuses for over-indulging dwindle, we find ourselves bidding farewell to 2016. But before we march ahead into 2017 let’s look back over the year’s highlights. To say it was a busy year would be an understatement, it’s certainly been a year to remember! New additions to our fabulous team, we celebrated our third birthday and many of our programmes and functions reached great milestones.

Improving Medication Safety in Manchester

Celebrations in April as the first Improving Medicines Safety (IMS) Breakthrough Series Collaborative reduced harm from medicines in Greater Manchester. IMS, a Greater Manchester Academic Health Science Network (GM AHSN) programme hosted by Haelo, was a Breakthrough Series Collaborative to help make Greater Manchester the safest place in the world to administer and take medicines. Over 12 months, GM AHSN members, alongside local clinical and industry experts united to provide defect free care to 95% of people experiencing a transfer of care by April 2016. Read the full story on Haelo’s website.

Non-stop November

What a fantastic month! November saw our annual conference, Haelo Hosts, held on the 10th and 11th November at The Lowry, Salford Quays.

We received fantastic feedback from speakers, delegates and staff on the emotional rollercoaster that was Haelo Hosts! It certainly redefined your average healthcare conference. Relive all the action from a jam packed two days in our event blog here or review the conversation online using #HaeloHosts. Bring on Haelo Hosts ’17!

We also held the Haelo Festival of Learning, a one day event encompassing three workshops: The Science of Improvement Masterclass, Lights Camera Improvement Film Workshop and a Nursing workshop focused on Salford Royal’s NAAS system.

If that wasn’t enough, we also hosted the Haelo Film Festival and Scale Up Academy, but you can find out more about them further down the page.

Maxine On The Move

We now have a dedicated area on our website to host our Chief Executive Maxine Power’s blogs and resources to support you on your improvement journey. This year we launched Maxine’s improvement blog series and the first Demystifying Improvement Workshop. Missed this date first time round? 2017 dates will be coming soon!

In September, Maxine travelled to Sydney, Australia for two weeks equipped with a packed schedule to deliver innovation and improvement knowledge, including attendance at the APAC Conference. For the IHI National Forum in December, Maxine travelled to Orlando, USA. As well as attending the conference, Maxine presented a workshop: Make Your Data Sing, jointly with Lloyd Provost, Statistician, Associates in Process Improvement.

But it wasn’t just Maxine on tour this year, Bridget Armour, Programme Manager, and Nick John, Data Coordinator, attended the Quality and Safety in HealthCare Conference in Gothenburg on behalf of Haelo. In addition, Karen Wright, Business Unit Manager and Alex Buckley, Data Analyst travelled to Orlando, Florida for The Institute of Healthcare Improvement National Forum 2016, for an amazing opportunity becoming Blue Shirts at the conference.

Reaching The Summit

PrISMS (Practices Improving the Safety of Medicines in Salford) is a Breakthrough Series Collaborative designed to improve medication safety in primary care in Salford, commissioned by Salford CCG and delivered jointly by the CCG and Haelo. Eight Salford based GP practices signed up to take part in this programme of work, with the aim that nine per cent of patients on high risk medicines (Non-steroidal anti-inflammatory drugs, Methotrexate and Amiodarone) will have optimised medicines care by October 2016.

The PrISMS Summit was held at the Innovation Forum on Wednesday 12 October. The afternoon session was a celebration of the programme, which began a year ago in September 2015. By the end of the collaborative five of the outcome measures had shown statistically significant positive change, three of the measures are running above overall target of 95 per cent and all eight practices have seen positive change in at least one measure. Continue reading the summit event review.

In The Press

Learning from the Medication Safety Thermometer in December 2016, Oxford Academic, International Journal for Quality in Health Care published the paper: Learning from the design, development and implementation of the Medication Safety Thermometer. Authors: Paryaneh Rostami, Maxine Power, Abigail Harrison, Kurt Bramfitt, Steve D. Williams, Yogini Jani, Darren M. Ashcroft and Mary P. Tully.

Safety Paper Published Haelo’s Maxine Power and Abigail Harrison are authors on a BMJ Open paper on efforts to measure and improve safety in the NHS, titled: Multimethod study of a large-scale programme to improve patient safety using a harm-free care approach.

Learning from NHS Health Checks A review has been conducted by the University of Salford to explore the outcomes of the 2014 to 2016 collaboration between Salford City Council, Haelo and other Salford Partners with respect to improving the uptake of NHS Health Checks, using improvement science methodologies. Read Haelo’s case study.

Meet our Fellows

Last year, Haelo recruited a cadre of fellows who can lead Quality Improvement in the NHS in the North West of England. From left to right: Dr Hannah Baird, undertaking a a two year placement will be focusing on measurement, in particular, the Patient Safety Briefing project, funded by the Health Foundation. Dr Cameron Whytock, currently undertaking a years placement, will be focusing on the programmes delivered as part of NHS Quest. Gaby Ford, on a 12 month secondment, will be working on an improvement project to change the access point for musculoskeletal physiotherapy to one of self referral. And Dr Dario Rydel, also a year placement, will be focusing on the digital delivery of information and education for the organisation.


Launch of Safer Salford

Beginning in April 2016, Salford partners; Salford Clinical Commissioning Group, Salford City Council, Salford Royal NHS Foundation Trust, Greater Manchester West Mental Health NHS Foundation Trust and Haelo, embarked on an ambitious improvement programme to make Salford the safest health and social care system in the UK. Over the next 2 years, health and care partners across Salford will build on learning from the successful Making Safety Visible programme.

The partners agreed six priorities for a “Safer Salford.” You can learn about the priorities on the Safer Salford website and read the latest updates and events from the programme.

NHS Quest

NHS Quest is the first member-convened network for Foundation Trusts who wish to focus relentlessly on improving quality and safety. NHS Quest members work together, share challenges and design innovative solutions to provide the best care possible for patients. There are currently 11 NHS Quest members and the Quest PMO are always recruiting new member trusts.

NHS Quest welcomed Zoe Egerickx who has joined the NHS Quest team as Senior Programme Manager. The new NHS Quest website launched and is now live. Visit the website here to find out more about NHS Quest & how to join the network.

More from IS4

IS4 is a team based training programme in improvement science which includes a blend of face to face and web-based learning, improvement coaching and site visits over 12 months. Participants will have access to international experts in the field of improvement and an opportunity to learn and share with like-minded colleagues. This programme is unique in inviting system leaders and four colleagues from their specialty area to work together on an improvement challenge. At the end of 2016 we opened applications for the latest cohort of the Improvement Science for Leaders programme (IS4L) cohort three. You can find out more via the prospectus and programme page.

Also in 2016, the Improvement Science for Academics (IS4Ac) cohort three and IS4L cohort one graduated the programme whilst IS4L cohort two is currently in action period two. We celebrated a whole host of teams from IS4Ac cohorts one, two and three in a new Alumni Directory 2013 – 2016. Teams can learn from others success and connect with professionals within their field to support their ongoing projects.

New Look

It was Haelo’s third birthday this year and we marked it in style. We began with launching a new look for Haelo with our new website at the start of year and moved offices to The Victoria, Salford Quays later in the year. It goes without saying that we wouldn’t be here without our incredible staff. Thank you once again and here’s to another happy and healthy year at Haelo!


We’re United against Dementia

A lot has happened in Dementia United’s first year which was celebrated in an event One Year On: The Journey Continues in November 2016. People living with dementia joined health and social care, academic and business professionals, as well as many others involved in working towards the shared ambition, to celebrate great examples of work and our vision for future. News, blogs and programme updates can be found on the Dementia United website.

In May 2016 the Haelo team came together in support of Dementia Awareness Week. From becoming Dementia Friends to walking a marathon, the whole team has been proactive in raising awareness! See what the team got up to in our storify.

Expert Consultancy

Last year Haelo teamed up with Barnet, Enfield and Haringey Mental Health Trust and MaSCOE – Medway and Swale Centre of Excellence, separately to provide high-level improvement support for the executive team across the organisations. In a 12-month programme of work, an expert team from Haelo will provide support in three key areas: leadership and development support, assessment of the quality improvement expertise within the organisation and building capability.

Blogging Stars

It’s been quite year for emerging blogging stars at Haelo HQ, take a look at a sample of our highest rated blogs:

Igniting Improvement: Success breeds Success Jo Sampson, Programme Manager here at Haelo, discusses the role of leaders in inspiring a culture of success in organisations using Olympic examples.

Leaving the Front-Line, but Joining a Larger Fight Cameron Whytock, Haelo Improvement Fellow and new member of the NHS Quest PMO, discusses his reasons for embracing a year in improvement science.

Nick John, Haelo’s Data Coordinator within the Measurement function, gave us his ‘top tips’ when presenting data. The post was the third in a series of informative measurement blogs, including Understanding a funnel plot and Why we need data over time.

Kayleigh Price, Programme Manager at Haelo, talks us through the importance of process mapping in A map in a tea cup. How we’re implementing PDSA cycles in our everyday lives without even knowing, with How to train your dragon… using PDSA and Positive Change exploring the positive nature of real life changes compared with the negativity and challenges attached to work based change.

Super Hero Safety Briefing Launched

An innovative new way for children and their families to help keep themselves safe while in hospital was launched in February this year: Children and Young Person’s Safety Briefing.

The Children and Young People’s Safety Briefing (CYPSB) has been developed to help improve the information we give to children, young people and their families when they come to hospital so they are better equipped to look after themselves. Developed from the original Patient Safety Briefing.

Nurses on Death and Dying

As part of our series Voices from the Frontline, Nurses on Death and Dying, which premiered at the Dying Inspirationally session of Haelo Hosts ’16, documents front line nurses discussing the realities of palliative care.

Nurses from Salford Royal NHS Foundation Trust opened up about their training, the beginnings of their careers, the importance of mentoring, first experiences of dealing with a death and going the extra mile. Please leave your comments below or join in the conversation on Twitter using #voicesfromthefrontline

Visitors From Around The Globe

At Haelo, we regularly welcome national and international visitors to our offices.

Whether this includes learning sessions, one to ones with experts, programme presentations or tours of our host site, we will strive to accommodate you. In the past month, we have welcomed a number of guests and expert faculty to Haelo HQ.

Be our guest at Haelo

Scale Up and Spread Academy

As part of Haelo Hosts week, Haelo’s ran the Scale Up and Spread Academy, delivered in partnership with Greater Manchester Academic Health Science Network (GM AHSN) and Manchester Academic Health Science Centre (MAHSC). The two day academy was led by national and international experts; Chief Executive of Haelo Professor Maxine PowerBrandon Bennett, Founder of Improvement Science Consulting, Director of Outhentics, Mark Outhwaite, and CEO Co-founder of Patient VoicesPip Hardy. Participants developed their improvement project/s during the academy to ultimately scale up and spread back in their organisation, nationally or internationally. Read our not-so-live-blog with all the learning from the event here.

Hfilmfestjpegaelo Film Festival

Here at Haelo we are passionate about film! So we rolled out the red carpet on the first evening of Haelo Hosts for the Haelo Film Festival to celebrate excellence in public sector films. All our attendees, Haelo Hosts delegates and nominees were suited and booted and ready for a night of 1920’s entertainment!

Watch all the winning & nominated films in our event review!

Flood Sweat and Tears

We are delighted to present, ‘Flood Sweat and Tears’, Haelo’s latest community film that celebrates the spirit of Salfordians, in partnership with Salix Homes.

Boxing Day 2015 was a day where hundreds of Salfordians were hit by the worst floods the city has seen in decades. Read more about the project here and watch the film.

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